Customer Service


ALL orders placed through qualify for FREE shipping.

Overnight delivery may be available by UPS, DHL or Express Mail for an additional charge at prevailing rates. Request must be received by 11:00am EST for the order to go out that day.

All orders to APO/FPO addresses and U.S. Territories will be sent via USPS Priority Mail.


Privacy & Security
To review our privacy policy please visit the Scholastic Privacy Policy page.


Returns & Replacements
All Scholastic Library Publishing titles on this site are guaranteed. If you are not completely satisfied, please contact customer service for an exchange or refund. We will replace any damaged product as long as you have purchased it directly from us.

For Weston Woods customers:
If for any reason you are not completely satisfied with an item, just return it to us within 30 days. We'll replace it or issue a full credit. Please contact customer service for your return authorization number. No unauthorized returns will be accepted.

REPLACEMENT POLICY Any worn or damaged Weston Woods' DVDs or CDs may be replaced within two years of purchase at a discount of 50%. Proof-of-purchase of the original format may be required to qualify. Any customer wishing to exchange a format (i.e. video for DVD) may purchase the new format at a 25% discount from the current list price. Proof-of-purchase of the original format may be required to qualify. For information about purchasing extra books to go along with our Read-Along CDs or about available Listening Center Packages of 5 Paperback Books/1 Read-Along CD, please call Customer Service at 800-243-5020.


There are 4 easy ways to place your order!
1. ONLINE through this very site!  Shop anytime that's convenient in a secure, self-contained environment.  All orders through this site get FREE shipping.
2. CALL 800-621-1115 Monday through Friday, between 7:00 am and 5:00 pm CST.
Scholastic Library Publishing (For Scholastic Library Publishing print titles)
P.O. Box 3765
Jefferson City, MO 65102-3765
Fax: 866-783-4361 (24 hrs a day)

Weston Woods (For Weston Woods products)
149 Water Street, Suite 202
Norwalk, CT 06854
Fax: 203-797-3541 (24 hrs a day)
4. CONTACT your local sales representative.  Visit our Find a Rep page and search by your zip code.


Payment, Pricing & Promotions
All Children's Press, Franklin Watts and any other Reinforced Library Bound titles found on this site qualify for a 25% discount off of the list price (This discount is already reflected on the site as "Your Price").
All Scholastic Trade titles qualify for a 40% discount off of the list price (This discount is already reflected on the site as "Your Price").
Prices and availability of products on this site are subject to change without notice.
Any promotions or valid coupons are to be used upon checkout where the discount(s), if any, will be applied.
Purchase orders are accepted only from institutions.
All other customers are requested to pay by Visa, American Express, Discover or MasterCard. Please call Accounts Receivable for Credit Card payments at 1-800-225-1761.
If you prefer to pay by check or money order, please include postage, make payable to Weston Woods and send to:
Scholastic Inc. Trade
PO BOX 639851
Cincinnati, OH 45263-9851


Viewing Orders
Registered users of this site will be able to view history for any order placed within.  Once logged in, visit the My Account section (located on the upper right hand corner of all pages) to see Order History.


Updating Account Information
While logged in, all registered users may update/edit their existing account information by visiting the My Account section located in the upper right hand corner on all pages. 


Weston Woods Product Information
All DVDs featured on this web site include full public performance rights for school and library use, unless otherwise noted. Public performance rights are necessary for multiple screenings, public screenings or screenings for combined class groups and libraries. Admission may not be charged at public performances. DVDs that are annotated for home use may only be used in classroom settings consistent with U.S. copyright laws. These laws require use of the program in face-to-face instruction in conjunction with a curriculum lesson plan and may not be used for recreation, recess or reward. Paperback books offered on this site may also be available in hardcover. In addition to the paperback book/CD packages offered on this website, listening center packages of 5 paperback books/1 CD are also available for $41.95. Single paperback books (without CD and where available) of any title are $6.50 each. Single copies of hardcover books (where available and without CD) are $17.99. Extra CDs are $14.95.

IMPORTANT NOTE: All book/CD packages are sent uncollated and without a bag. Many customers have indicated that they do not want poly bags, so in order to reduce waste, we only include them if requested. There is no charge for this service. If you prefer to receive your packages collated and/or with the poly bags, please note that in the area provided on the order form when you place your order. You may also call 1-800-243-5020 or email to request bags or collation for orders placed online.

Purchase of Weston Woods DVDs does not include rights for broadcast use. These must be cleared and covered by written agreement prior to broadcast or closed-circuit transmission. Titles on this website are protected by international copyright and may not be reproduced in any form or by any means, including use on television or in information retrieval systems, without prior written permission.

Weston Woods DVDs selected for possible purchase will be furnished without charge for 45 days free preview by professional staff only. Please make your request 30 days in advance of your viewing date to ensure availability.

Curriculum guides are available for all titles produced by Weston Woods, except Author Documentary titles. See the product page for the title you need to download your free PDF curriculum guide.


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